Elite Comms Terms & Conditions

1. Perception

1.1 These terms and conditions are an abbreviated version of the Full Terms agreed upon by signing the Elite Communications Group Ltd Service Agreement.

2. Supply of the Service

2.1 Changes to these terms are only valid when agreed in writing by the Supplier.
2.2 The customer must provide all necessary documentation and information for service and equipment setup at their own expense.
2.3 Terms and conditions, including charges, are subject to change, with any increases aligned with RPI inflation, capped at a 5% annual increase.
2.4 Instructions from persons believed to be acting with the Customer's permission may be accepted by Elite Communications Group Ltd.
2.5 Any guarantees or conditions in the Special Conditions section of the Service Agreement take precedence over these Terms and Conditions.

3. Managing the Service

3.1 Faults reported will be addressed according to the customer-selected repair service level, with specific SLAs activated upon fault report receipt.
3.2 Extra fees apply for work outside the chosen repair service hours.
3.3 Charges may be applied if reported faults are non-existent or caused by the Customer.

4. Call Monitoring

4.1 All calls to and from Elite Communications Group may be monitored or recorded for quality improvement and training purposes.

5. Accessing the Premises

5.1 The Customer is responsible for disposing of previous equipment and any necessary restoration post-installation.

6. Customer Equipment

6.1 Customer Equipment must be approved by Elite Communications Group to ensure compatibility and prevent damage.

7. Misuse of the Service

The Service must not be used for illegal activities, and precautions should be taken to prevent such misuse.

8. Charges and Deposits

8.1 The Customer is responsible for all charges as per the service agreement or any other agreed terms.

9. Service Fees

9.1 Call bundles are defined under fair usage, with specific bundles listed for various types of calls.
9.2 All charges are exclusive of VAT and other applicable taxes.

10. Terms of Payment

10.1 Late payments may result in contract cancellation or additional charges.
10.2 A non-Direct Debit fee applies if not paying by Direct Debit.
10.3 Fraud Protection Service is added by default but can be opted out via email.

11. Delivery of Equipment

11.1 Delivery dates are estimates, and Elite Communications Group Ltd is not liable for delays.

12. Risk and Property

12.1 Ownership of the equipment remains with the Supplier unless explicitly transferred in writing.

13. Customer's Obligations

13.1 The Customer is responsible for using the Service and Equipment as instructed and complying with all relevant regulations.

14. Disputes

14.1 Disputes should be resolved through ADR schemes, the Ombudsman, or recognized dispute resolution services.

15. Transfer of Contract

15.1 The Supplier may assign rights and obligations under the Contract. The Customer may not assign without consent.

16. Third Party Rights

16.1 The Contract terms are not enforceable by third parties under the Contracts (Rights of Third Parties) Act 1999.

17. Providing Notice

Notices must be sent to Elite Communications Group at the specified billing address or to the Customer at the address for invoice delivery, as detailed in the agreement.

18. The Service Guarantee

18.1 Elite Communications Group commits to rectifying service failures in line with the selected repair service level. Delays in service provision or repair will allow the Customer options for number diversion or physical relocation.

19. Application of This Guarantee

This guarantee covers the Service and any connected services, with certain conditions leading to its voidance, as specified.

20. Warranties and Liabilities

20.1 The Supplier does not guarantee fault-free service.
20.2 The Customer benefits from any applicable manufacturer's warranty through the Supplier, subject to conditions.
20.3 The Supplier's obligations are limited to specified terms and do not cover damages from misuse, unauthorized alterations, or external causes.

21. Termination by the Supplier

21.1 The Supplier may terminate the Contract immediately under certain conditions, including customer breach without rectification, insolvency events, or if the Customer ceases business operations.

22. Customer Termination

22.1 The Customer must provide at least 6 months' written notice for termination, with specific charges applied for early termination as detailed in the agreement.

23. If the Customer Breaks This Contract

23.1 Service may be suspended or the Contract terminated without notice under certain violations, including misuse of the Service or breach of Contract terms.

24. Maintenance

24.1 The Supplier agrees to provide maintenance services for the equipment as specified in the agreement, with charges and terms detailed for post-12-month services.

25. Exclusions

25.1 Maintenance agreement exclusions cover damages from misuse, unpaid customer debts, external service defects, and circumstances beyond the Supplier's control.

26. Additional Equipment

26.1 Any additional equipment provided during the agreement term is considered part of the Equipment and subject to the same terms and service charges.

27. General

27.1 The Terms, Full Terms, and Service Agreement constitute the entire agreement between the Supplier and the Customer.
27.2 The Contract is governed by English law, with exclusive jurisdiction of English courts.
27.3 Variations to these terms require written confirmation signed by the Supplier's director.